Free shipping on all orders

      Privacy Policy

      Last Updated: November 6, 2026

      Lunessaeme respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and what choices you have when visiting or purchasing from https://www.lunessaeme.com.

      1. Information We Collect

      When you visit our website, place an order, or contact our customer service team, we may collect the following information:

      Personal Information:

      • Full name.

      • Billing and shipping address.

      • Email address.

      • Telephone number.

      Order Information:

      • Products purchased.

      • Order details and transaction records.

      • Shipping and delivery information.

      • Return and refund information.

      Payment Information:

      Payments are processed through the payment methods available at checkout, including Google Pay, Mastercard, Visa, and Apple Pay.

      We do not directly store complete payment card numbers or security codes on our website. Payment information is handled by the relevant payment processors according to their own privacy and security practices.

      Technical Information:

      When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, and website interaction data.

      2. How We Use Your Information

      We use collected information for the following purposes:

      • To process and fulfill your orders.

      • To arrange shipping and delivery.

      • To send order confirmations and shipping notifications.

      • To respond to customer service inquiries.

      • To process returns, exchanges, and refunds.

      • To improve website performance and shopping experiences.

      • To detect and prevent fraudulent transactions.

      • To comply with applicable legal and regulatory requirements.

      3. Sharing Your Information

      We may share relevant personal information with trusted third parties when necessary to operate our business and fulfill your requests.

      These parties may include:

      • Payment service providers that process transactions.

      • Logistics and shipping providers, including HuaHan Logistics.

      • Website hosting and ecommerce service providers.

      • Technical service providers that support website operations.

      • Government authorities or legal institutions when disclosure is required by law.

      We only share information that is reasonably necessary for the relevant purpose.

      We do not sell customers' personal information to third parties.

      4. Cookies and Similar Technologies

      Our website may use cookies and similar technologies to improve browsing functionality, remember preferences, analyze website traffic, and support the shopping experience.

      You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

      5. Data Security

      We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

      However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

      6. Data Retention

      We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, accounting, legal compliance, and dispute resolution.

      When information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable legal requirements.

      7. Your Privacy Rights

      Depending on applicable laws, you may have the right to:

      • Request access to your personal information.

      • Request correction of inaccurate information.

      • Request deletion of certain personal information.

      • Withdraw consent where processing is based on consent.

      • Object to or restrict certain types of processing.

      To submit a privacy-related request, contact us using the information below.

      8. Third-Party Websites

      Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

      We encourage you to review their privacy policies before providing personal information.

      9. Children's Privacy

      Our website is intended for general consumers and is not specifically directed toward children under the age of 13.

      We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

      10. Changes to This Privacy Policy

      We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or legal requirements.

      Any updated version will be published on this page with a revised date.

      11. Contact Information

      If you have questions or requests concerning this Privacy Policy, please contact us:

      Brand: Lunessaeme

      Legal Business Name: Dongguan Baiyibaishun Clothing Co., Ltd.

      Email: info@lunessaeme.com

      Phone: +86 13646158224

      Business Address: Room 201, No. 6 Zhongheng Road, Dongfeng Xinxu, Humen Town, Dongguan, Guangdong, China.

      Website: https://www.lunessaeme.com