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      Return & Refund Policy

      Last Updated: November 6, 2026

      At Lunessaeme, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may request a return in accordance with the conditions outlined below.

      1. Return Eligibility

      We accept return requests within 30 calendar days after the delivery date.

      To qualify for a return, the following conditions must be met:

      • Items must be unused, unworn, unwashed, and undamaged.

      • Items must be returned in their original condition.

      • Original tags, labels, and packaging should remain attached or included where applicable.

      • Proof of purchase or a valid order number must be provided.

      We reserve the right to refuse returns that do not meet these conditions.

      2. Non-Returnable Items

      The following items may not be eligible for return:

      • Items that have been worn, washed, altered, or damaged by the customer.

      • Items returned without prior authorization.

      • Items returned after the 30-day return period.

      • Items with missing original tags or packaging where these are required for return eligibility.

      Any legally applicable consumer rights remain unaffected.

      3. How to Request a Return

      Please follow these steps to initiate a return:

      Step 1: Contact Customer Service

      Email info@lunessaeme.com with the following information:

      • Your order number.

      • The name of the item you wish to return.

      • The reason for your return.

      • Clear photographs if the item is defective, damaged, or incorrect.

      Step 2: Receive Return Authorization

      Our customer service team will review your request and provide return instructions and authorization.

      Please do not send items back before receiving return authorization.

      Step 3: Ship the Item Back

      After your return request is approved, carefully package the item and ship it to the return address provided below.

      Please keep your return shipping receipt and tracking number until the return process is completed.

      4. Return Shipping Costs

      For returns due to personal preference, incorrect size selection, or other reasons not caused by Lunessaeme, the customer is responsible for the return shipping costs.

      The estimated return shipping fee is USD $12–$18, depending on the package and shipping arrangements.

      This fee is paid directly by the customer to the shipping carrier when arranging the return shipment. It will not be deducted from the original refund unless separately agreed with the customer.

      If an item is defective, damaged upon arrival, or incorrectly sent due to our error, please contact us before returning it. We will review the issue and provide an appropriate resolution, including covering reasonable return shipping costs where applicable.

      Original outbound shipping charges, if any, are handled in accordance with applicable consumer laws and the circumstances of the return.

      5. Return Address

      Once your return request has been approved, please send the package to the following address:

      Recipient: Lunessaeme Returns Department

      Address: Building B, Room 101, Jibang Supply Chain E-commerce Platform, Yagang Avenue, Shijing Street, Baiyun District, Guangzhou, Guangdong, China.

      Please contact customer service before shipping to confirm the return instructions and ensure your package can be received.

      6. Refund Processing

      Once your returned item arrives at our return facility, it will be inspected.

      The refund process is as follows:

      1. We inspect the returned item after it is received.

      2. We notify you by email whether the return has been approved.

      3. Once approved, the refund will be issued to your original payment method within 5–10 business days.

      4. Your bank or payment provider may require an additional 5–10 business days to display the refunded amount in your account.

      The actual time for the funds to appear depends on your payment provider.

      Refunds will be issued to the original payment method whenever possible.

      7. Damaged, Defective, or Incorrect Items

      If you receive a damaged, defective, or incorrect item, please contact us within 7 calendar days after delivery.

      Please include:

      • Your order number.

      • A description of the issue.

      • Clear photographs showing the problem.

      After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or return at our expense where applicable.

      Please do not discard or return the affected item before receiving instructions from our customer service team.

      8. Exchanges

      If you need a different size, color, or item, please contact us at info@lunessaeme.com.

      Exchanges are subject to product availability. If a direct exchange cannot be arranged, you may return the eligible item and place a new order.

      9. Cancellations

      If you wish to cancel an order, please contact us as soon as possible.

      Orders that have not entered the shipping process may be eligible for cancellation.

      Once an order has been shipped, it cannot be canceled as a pre-shipment cancellation and must follow the return procedure described in this policy.

      10. Contact Us

      For return and refund inquiries, please contact:

      Brand: Lunessaeme

      Email: info@lunessaeme.com

      Phone: +86 13646158224

      Website: https://www.lunessaeme.com

      We appreciate your understanding and cooperation.