Free shipping on all orders

      Shipping & Handling Policy

      Last Updated: November 6, 2026

      At Lunessaeme, we aim to process and ship orders efficiently. Please review the following information to understand our order processing, shipping arrangements, and delivery procedures.

      1. Shipping Destinations

      We ship to the countries and regions available for selection during checkout.

      Available shipping destinations and delivery options will be displayed during the ordering process.

      If your shipping address cannot be accepted at checkout, please contact our customer service team for assistance.

      2. Shipping Carrier

      Our primary shipping carrier is:

      HuaHan Logistics

      Orders are arranged through our logistics service provider according to the destination and shipping requirements.

      3. Order Processing Time

      The standard order processing time is:

      2 business days.

      Order processing includes payment confirmation, order verification, item preparation, and shipment arrangement.

      Business days exclude weekends and public holidays.

      During promotional periods, holidays, or other periods of unusually high order volume, processing may take longer.

      4. Shipping and Delivery Time

      The estimated shipping transit time is:

      7–15 business days.

      Delivery time begins after the order has been processed and handed over for shipment.

      Please note that the estimated delivery period does not include the initial order processing time.

      The total estimated time from order placement to delivery is generally:

      • Order processing: 2 business days.

      • Shipping transit: 7–15 business days.

      Actual delivery times may vary depending on the destination, customs procedures, weather conditions, carrier operations, and other circumstances beyond our control.

      5. Shipping Fees

      Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

      Please review the shipping information on the checkout page before submitting your order.

      6. Order Tracking

      Once your order has been shipped, shipping and tracking information will be provided when available.

      You may use the tracking details to follow your package through the relevant logistics service.

      If tracking information does not update immediately, please allow some time for the carrier's system to register the shipment.

      If your tracking information has not updated for an extended period or your package appears to be delayed, contact us at info@lunessaeme.com with your order number.

      7. Incorrect Shipping Information

      Customers are responsible for providing accurate shipping information when placing an order.

      If you notice an incorrect address, please contact us immediately.

      We can only attempt to modify the shipping details if the order has not yet been dispatched.

      Once a package has been handed over to the carrier, changes to the delivery address may no longer be possible.

      8. Delayed or Lost Packages

      Although we work with our logistics provider to ensure timely delivery, delays may occur due to:

      • Customs inspections or clearance procedures.

      • Severe weather conditions.

      • Public holidays.

      • Transportation disruptions.

      • Incorrect or incomplete delivery information.

      • Other circumstances affecting logistics operations.

      If your package has not arrived within the estimated delivery period, please contact our customer service team.

      We will review the shipment information with HuaHan Logistics and assist with the next appropriate steps.

      9. Delivery Issues

      If your tracking information indicates that a package has been delivered but you have not received it, please:

      1. Check your mailbox, front door, and other possible delivery locations.

      2. Ask household members or neighbors whether they accepted the package.

      3. Contact the local delivery provider if applicable.

      4. Contact Lunessaeme with your order number for further assistance.

      10. Contact Information

      For shipping and delivery questions, please contact:

      Brand: Lunessaeme

      Email: info@lunessaeme.com

      Phone: +86 13646158224

      Website: https://www.lunessaeme.com

      We appreciate your patience and thank you for shopping with Lunessaeme.